Shipping & Returns

Shipping

We use two shipping carriers: U.S. Postal Service and UPS package delivery. Not all methods are available for all items. U.S. Postal Service MUST be used to ship orders to APO/FPO addresses. UPS Service is the primary method of shipping for items weighing less than 50 pounds. In addition to standard ground service, we offer a two-day air option and an overnight delivery option. Additional fees are charged for expedited shipping.

Returns

Returns must be arranged in advance. Items will be accepted for replacement due to failure within 30 days. Items returned for any other reason must be accompanied by all accessories, manuals, original packaging and warranties and will be subjected to a 15% restocking fee. Software and items shipped in "Blisters" must be returned unopened. All items sold in Manufacturer labeled boxes must be returned inside another box and not exposed to the "rigors" of carrier shipping. No refunds will be offered for shipping costs.

Please contact us by using our contact form listed elsewhere on this site or by calling us at 412-231-6850 Monday-Saturday 10:00 AM - 6:00 PM EST. A RMA number will be provided and must be featured prominantly on the outside of the packaging.